Shipping Information

Standard Shipping

Orders received by Soothing Walls are typically sent either by UPS, FedEx, U.S. Postal Service, or freight carrier. Please refer to the individual product you are purchasing for shipping times. Standard Shipping typically takes between 4 - 7 business days depending on your location.  

**If you would like faster delivery times please contact a customer service representative at Soothing Walls and they will try to accommodate your request.

Free Shipping Offer

All water fountains are eligible for free shipping, as long as the shipping address is located within the continental United States. This applies to ground shipping only; Expedited shipping charges can be obtained by calling our customer service line.

Customers Outside the Continental U.S.

If you wish to ship something outside the continental U.S., please contact Soothing Walls for a shipping quote. You must have the name and product code of the item you wish to purchase as well as a full shipping address ready when you call or e-mail. We cannot give you a quote without this information. The customer is responsible for any duties, fees or taxes imposed by the receiving country.

Truck Delivery

Due to the weight and size of many large or heavy items they must be sent via independent freight carriers. Here are a few things to note.

Expedited Shipping Policy

Any additional charges for Expedited Shipping will NOT be refunded on shipments that are delayed due to causes beyond UPS's control, including but not limited to the following:

The following shipments are not eligible for Guaranteed Service:

Shipping typically takes between 4 - 7 business days depending on your location.  

**If you would like faster delivery times please contact a customer service representative at Soothing Walls and they will try to accommodate your request.